Terms and Conditions

The General Terms and Conditions (GTC) are an important part of our services as executive trainers and coaches. They serve to communicate our services and conditions clearly and comprehensively and to strengthen your trust in our work. In our GTC, you will find information about our training and coaching services, prices, payment terms, notice periods, and cancellation rights. We attach great importance to ensuring that our GTC are formulated in a transparent and fair manner. If you have any questions or comments, please do not hesitate to contact us.

These terms and conditions apply to all contracts between Quantensprung Akademie GmbH (hereinafter referred to as "Quantensprung") and participating persons or contractual partners regarding events, programs, coaching, consulting, mediation and all other service offerings as well as the use of digital content of Quantensprung Akademie.

Registrations are binding. A contract for participation in an event or service is concluded upon receipt of the registration confirmation by the participant.

If the participant does not receive a rejection within 14 days, the contract is considered concluded.

In the event of overbooking, the participant will be informed immediately, and no contract will be concluded.

Separate regulations apply to e-learning products (see § 12 Digital Content / App and § 13 Digital Participation).

Quantum GROW and Quantum LEAP are complete programs and are only offered and booked as a whole.

Individual parts or sessions of the program cannot be canceled separately.

Sessions and modules that a participant cannot attend can be rescheduled within the timeframes specified in § 7 or transferred in accordance with § 6.

All program components must be completed within 12 months of booking; after this period, any unused content expires without refund.

Coaching, consulting, executive coaching, team coaching, mediation, or similar one-on-one or small group services are provided on a scheduled basis.

Agreed-upon appointments can be rescheduled free of charge by the participant within the timeframes stipulated in § 7 of these Terms and Conditions. If a cancellation or rescheduling is not made within the specified timeframe, or if the participant fails to attend the appointment, the appointment will be considered completed and will be charged in full.

Coaching and consulting services do not constitute therapeutic or medical treatment and do not replace it. The participant is responsible for implementing the content developed during coaching or consulting.

There is no entitlement to a specific coach or consultant; we reserve the right to assign appointments to someone of equal qualification for organizational reasons.

Coaching content is treated confidentially; personal data is used exclusively in accordance with the privacy policy.

Withdrawal from the contract is possible at any time in writing. To meet the deadline, the declaration of withdrawal must be received by Quantensprung in writing by mail, email or via the app function.

Consequences of withdrawal:

Seminars, courses, conferences (hereinafter referred to as “face-to-face events”)

• If written notice of withdrawal is received by us no later than 15 days before the date of the event, the obligation to pay the price shall lapse.
• If withdrawal is declared up to 5 days before the date of the event, the price shall be reduced to 50%.
• If cancellation is made even later, the full price will be charged.

Live webinars

• Live webinars can be canceled free of charge up to the 5th day before the event date. If cancellation is made later, the full price will be charged.
• For events lasting several days, the first day of the event is decisive for the deadline.

Coaching, Consulting and Mediation Appointments

• Scheduled coaching and consulting appointments can be rescheduled free of charge up to 24 hours before the scheduled start time.

• If a cancellation or rescheduling occurs less than 24 hours before the appointment, or if the participant fails to attend without prior notice, the appointment will be considered completed and will be charged in full.

Please note that in the event of cancellation, you must also cancel any hotel reservations, train tickets, airline tickets, etc. that you have booked yourself.

The cancellation of contracts with consumers is governed by the statutory regulations (see cancellation policy below).

You may transfer your participation rights to a substitute participant named by you in writing at any time. This will not incur any costs.

Rebooking to another event date or to another Quantensprung event is possible at any time in writing (by mail email or via the App). In the event of rebooking, we charge the following event fees:

Face-to-face events

• If we receive notification of the rebooking no later than 15 days before the event date, the rebooking is free of charge.
• If we receive notification of the rebooking no later than 5 days before the event date, we will charge an event fee of 50% of the event price.
• For rebookings made even later, the full price will be charged.

Please note that in the event of a rebooking, you must also cancel your hotel accommodation, train tickets, flight tickets, etc. yourself.

Live webinars

• For live webinars, rebooking is free of charge up to the 5th day before the event date. For later rebookings, the full price will be charged.

Coaching, Consulting and Mediation Appointments

• Scheduled coaching and consulting appointments can be rescheduled free of charge up to 24 hours before the scheduled start time.

• If a cancellation or rescheduling occurs less than 24 hours before the appointment, or if the participant fails to attend without prior notice, the appointment will be considered completed and will be charged in full.

Rebooking is only possible once.

We reserve the right to cancel the event

• for organizational reasons (e.g., if the minimum number of participants is not reached) up to 5 days before the event date;
• for important reasons beyond Quantensprung's control (e.g., illness/accident of the speaker) up to and including the event date;
• due to force majeure and, if legal restrictions due to a pandemic prevent the event from taking place, up to and including the date of the event;.

In the event of cancellation by Quantensprung, if payment has already been received, the full price plus VAT will be refunded or a credit note for free rebooking will be issued, depending on your preference. Any further liability and claims for damages that do not relate to injury to life, limb, or health are excluded, unless there is intent or gross negligence on our part. This also applies to futile expenses (e.g., hotel rooms booked by you, as well as flight or train tickets). In all other respects, the provisions of the “Liability” section apply.

If Quantensprung cancels an event date to which you have already rebooked, you can rebook to another event date or another Quantensprung event free of charge.

Events and Programs

We reserve the right to make necessary changes for organizational reasons, in particular:

Rescheduling,

Adjusting the venue,

Changes to the schedule or content,

Replacing speakers or coaches,

provided that the changes do not significantly alter the overall character of the event or program and are reasonable for the participants.

Coaching, Consulting, and Mediation Sessions

For individually arranged coaching, consulting, or mediation sessions, we reserve the right to postpone appointments for important reasons (e.g., illness, force majeure) or to have them conducted by an equally qualified person (see also Section 8).

There is no entitlement to a specific person conducting the session unless expressly agreed otherwise in writing.

Significant changes to the agreed type or scope of services require the participant's consent.

Travel and accommodation are not included in the price. A block of rooms is available for participants of the Quantensprung seminars at the respective event hotel. Please make your own room reservation, specifying the respective event. Please note that the block of rooms is only available for a limited time. The option usually expires no later than 4 weeks before the event date.

The written accompanying material for the Quantum Leap events is protected by copyright and may not be reproduced or distributed without the consent of Quantum Leap. In particular, but not exclusively, the transfer to third parties or public distribution or making available of documents, presentations, scripts, videos, images, audio recordings, etc. is not permitted without the written consent of Quantum Leap. This also applies to mere excerpts from the accompanying material.

To support our events, programs, and coaching sessions, we provide a digital app or online platform. This platform primarily serves as access to seminar materials, digital content, organizational information, and invoices.

Access to the app is provided for the duration of the booked program or event and remains available for up to twelve (12) months after the last attended session, unless otherwise specified.

The content provided via the app is protected by copyright and may only be used for personal use. Distribution, reproduction, or public dissemination is prohibited.

There is no guarantee of the app's permanent availability. Short-term maintenance, technical adjustments, or temporary restrictions do not give rise to any claims for a reduction in fees or damages, provided they are reasonable.

The right to use the app and its content automatically terminates upon expiration of the access period.

At a random point during the live webinar, you will be asked to sign a digital attendance list (or similar technical procedure). This proof of participation ensures that the requirements of § 15 (2) FAO are met. Please note that a certificate of continuing education can only be issued if you have signed the attendance list.

Technical requirements
The technical requirements for participating in our webinars are minimal and can usually be met without any problems. Nevertheless, please ensure that you have the following minimum technical requirements for participating in a webinar.

Hardware: PC, Mac, tablet, or smartphone with internet access (broadband/DSL, mobile LTE), standard PC/laptop speakers or headphones
Mobile: Free Zoom app required
Browser: Microsoft Edge and Google Chrome (latest/two previous versions). Please note: Internet Explorer and Firefox are not supported: Please install the free Zoom app here.

The live webinar can be started via both the Zoom app and the browser.

At least one day before the webinar date, you will receive the access data for your webinar and a link to test the virtual room in Zoom. If you encounter any difficulties, please check that you are using the software described above. If you have any problems, please contact us. We will be happy to help you!

You can reach us by email at akademie@quantensprung.partners and by phone at: 0341 350 5973.

1. Unless otherwise stated, the price includes participation in the event and the documents.
2. Quantensprung accepts no responsibility or liability for the topicality, completeness, and accuracy of all documents provided during the event.
3. For e-learning products, the period of use is three months from the date of booking. 
4. For face-to-face events, conference drinks, refreshments during breaks, and lunch (for full-day events) are also included.

The participation fees are based on the respective event description at the time of booking and are subject to statutory VAT, unless explicitly stated otherwise.

The participation fee is generally due upon invoicing. The invoice will be provided to the participant electronically.

Payment can be made – depending on the option offered during the booking process – by bank transfer, credit card, PayPal, SEPA direct debit, or via other online payment services.

If installment payments are offered and selected by the participant during the booking process, the following applies:

a) The number, amount, and due date of each installment are determined by the payment option selected during the booking process.

b) The first installment is due upon conclusion of the contract, unless otherwise specified during the booking process.

c) Subsequent installments are due automatically at the agreed-upon times.

d) The participant is obligated to ensure sufficient funds are available for the specified payment method.

If a participant defaults on a payment, in whole or in part, we are entitled to demand immediate payment of the entire outstanding balance. Further legal rights remain unaffected.

If dates or events are canceled or postponed for reasons attributable to us, the provisions of Section 8 of these Terms and Conditions apply.

In this case, the participant will receive, at their option, either

a) a corresponding credit note in the form of a voucher entitling them to a free transfer to a rescheduled date or another equivalent event offered by the Academy, or

b) a refund of the participation fee already paid.

Further claims, in particular for reimbursement of travel, accommodation, or other consequential expenses, are excluded to the extent permitted by law.

Cancellation, withdrawal, or non-attendance at the event does not affect the obligation to pay the agreed participation fee – even in the case of agreed installment payments – unless otherwise stipulated in § 5 of these Terms and Conditions or by mandatory legal provisions.

Discounts, voucher promotions, or other special conditions are granted voluntarily and apply exclusively to the respective published conditions. Discounts are applied to the participation fee shown during the booking process.

In the event of withdrawal, cancellation, or rebooking in accordance with § 5 of these Terms and Conditions, the participation fees actually agreed upon and paid, taking into account any granted discount, always form the basis for any fees or credits. Subsequent crediting, refunding, or granting of discounts again is excluded.

Multiple discount promotions, vouchers, or special conditions cannot be combined unless expressly stated otherwise.

The participant is only entitled to set-off or retention rights if their counterclaims have been legally established or are undisputed.

We will issue a certificate of attendance upon completion of the event. This requires attendance of at least 80% of the seminar time. Our subject-specific events that qualify for mandatory continuing education according to § 15 FAO / § 9 FBO are marked accordingly. However, the final decision regarding recognition remains with the chamber responsible for the participant.

For in-person events, we will provide all participants with an attendance list. If you do not wish to be included on this list, please inform us in advance of the event (at least 7 days prior to the start date).

Photographs and film recordings made during events and seminars are available to Quantensprung for public relations purposes and may be used free of charge. Use of the recordings for purposes other than those described or forwarding them to third parties is not permitted. If you do not wish this, please let us know before the seminar begins.

If you find that the event does not meet your expectations for any reason, you may leave the event before the first break and return the documents you have been given. You will then receive a voucher from us for the amount of the fee paid, which you can redeem at another event of your choice within the next 3 years. A cash payment of the price is not possible.

This quality guarantee is an additional service offer and applies regardless of the cancellation and withdrawal conditions agreed in the contract (see § 3).

Quantensprung is liable for damages within the scope of the statutory provisions only in accordance with the following provisions.

Quantensprung is liable for damages resulting from injury to life, limb, or health, as well as for damages resulting from intent or gross negligence on the part of Quantensprung or its legal representatives or vicarious agents, as well as for damages resulting from non-compliance with a guarantee given by Quantensprung or due to fraudulently concealed defects.

Quantensprung shall be liable, limited to compensation for foreseeable damage typical for this type of contract, for damage resulting from a slightly negligent breach of essential contractual obligations by it or its legal representatives or vicarious agents. Essential contractual obligations are obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely.

Quantensprung shall be liable for other cases of slight negligence limited to €25,000 per claim.

Other claims for damages by the customer are excluded. The provisions of the Product Liability Act remain unaffected.

The limitations of the above provisions also apply in favor of the publisher's legal representatives and vicarious agents if claims are asserted directly against them.

Right of Withdrawal

In accordance with Section 13 of the German Civil Code (BGB), you have the right to withdraw from this contract within 14 days without giving any reason.

Withdrawal Period

The withdrawal period is 14 days from the date of conclusion of the contract.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to the following services:

• Participation in events with a fixed date (e.g., in-person seminars, workshops, training courses, coaching, consultations) as defined in Section 312g Paragraph 2 No. 9 of the German Civil Code (BGB);

• Fully performed services, if you have expressly consented to the service beginning before the end of the withdrawal period and have simultaneously acknowledged that you will lose your right of withdrawal upon commencement of the service;

• Digital content not supplied on a physical medium, if you have expressly consented to performance beginning before the end of the withdrawal period and have acknowledged that you will lose your right of withdrawal in this case.

Exercising your right of withdrawal

To exercise your right of withdrawal, you must inform us (Quantensprung Akademie GmbH, Bosestrasse 3, 04109 Leipzig, Germany, email: akademie@quantensprung.partners) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email, or via the cancellation function in the app). You may use the attached model withdrawal form, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. If you have requested that the services should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with regard to this contract in comparison to the total scope of the services provided for in the contract.

Sample withdrawal form

If you wish to withdraw from the contract in accordance with the above withdrawal policy, you can fill out this form and return it to us. However, use of the form is not mandatory.

To

Quantensprung Akademie GmbH

Bosestrasse 3

04109 Leipzig, Germany

Email: akademie@quantensprung.partners

I/we (*) hereby revoke the contract concluded by me/us (*) for the provision of the following service:

Booked on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for paper notifications)

Date

(*) Delete as applicable.

Online platform for out-of-court dispute resolution and information pursuant to Section 36 VSBG

As an online company, we are obliged to inform you, the consumer, about the European Commission's online dispute resolution platform (ODR platform). This ODR platform can be accessed via the following link: https://webgate.ec.europa.eu/odr. However, we do not participate in dispute resolution proceedings before a consumer arbitration board.